IT Support Engineer

About the role Full-time role in IT Infrastructure and End-User Services, managing digital workspace operations for a global workforce. Combine endpoint administration with Level 1 network troubleshooting, identity administration and Tier 2 end-user support. Key responsibilities - Configure Microsoft Intune policies, profiles and compliance baselines; deliver Windows Autopilot provisioning, device imaging, application packaging, silent deployments and Windows updates. - Use ManageEngine Desktop Central for device inventories, configuration monitoring, software deployment, patching, vulnerability remediation and endpoint performance checks. - Resolve Windows hardware, operating system and software issues; triage network alerts, connectivity failures and bandwidth issues, escalating complex faults to Tier 3 network teams. - Support peripherals, docking stations, switches, cabling, video conferencing equipment and Microsoft Teams Rooms. - Prioritise and resolve ServiceNow incidents within agreed SLAs; administer user accounts, passwords, groups and access in Active Directory and Microsoft Entra ID. - Guide users, document SOPs, onboarding checklists and knowledge articles, and follow information security, endpoint compliance and data handling standards. Requirements - 2–5 years of experience in endpoint administration, desktop engineering or IT service desk support. - In-depth Windows 10/11 administration, including registries, Device Manager and Group Policy. - Practical Microsoft Intune and Windows Autopilot experience across cloud and hybrid device fleets; working knowledge of ManageEngine Desktop Central patching and asset tracking. - Familiarity with virtual desktops such as Windows 365, Azure Virtual Desktop or Citrix. - Working knowledge of Microsoft Entra ID, on-premises Active Directory and conditional access policies. - Familiarity with endpoint protection tools such as CrowdStrike Falcon and corporate backup utilities; experience with Cisco AnyConnect and multi-factor authentication tokens. - Strong Microsoft 365 administration and Outlook troubleshooting, including OST/PST repairs, profiles, shared mailboxes and add-ins. - Hands-on Microsoft Teams audio/video hardware setup and peripheral integration. - Understanding of IP addressing, subnets, DNS, DHCP, NAT, VPN tunnels and wireless protocols; ability to verify switch/router interface states and basic connectivity. - Experience in structured ITIL environments using ServiceNow or comparable ticketing platforms. - Customer-first attitude and strong verbal and written communication skills.